[vc_row][vc_column][vc_row_inner el_class=”container” css=”.vc_custom_1461511058417{padding-top: 50px !important;padding-bottom: 30px !important;}”][vc_column_inner][vc_column_text]

FAQ Page

[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row el_class=”container fqp-page” css=”.vc_custom_1461511505988{padding-bottom: 50px !important;}”][vc_column width=”1/2″][vc_tta_accordion active_section=”0″][vc_tta_section title=”How To Book A Transfer” tab_id=”1461510208227-c158b435-a493″][vc_column_text]
  1. Specify the place of departure in the “Pick-up Location” field, and your
  2. destination – in the “Drop-off Location” field.
  3. Enter your pick-up date and time.
  4. Click the button “Search”. Choose the suitable transfer class and click “Book” to proceed to the booking.
  5. Select a car preference based on the number of passengers.
  6. Fill in all the required passenger info in the booking form, make payment and you’re done.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I Cancel My Order” tab_id=”1461510209087-3d709661-2964″][vc_column_text]Yes you can! You can cancel your order up to 24hrs before your scheduled pickup time for a full refund[/vc_column_text][/vc_tta_section][vc_tta_section title=”Get Refunds” tab_id=”1461510209655-e668f782-a044″][vc_column_text]Yes you can! You can cancel your order up to 24hrs before your scheduled pickup time for a full refund.[/vc_column_text][/vc_tta_section][vc_tta_section title=” Will I be charged if my flight is delayed? ” tab_id=”1593866918091-1285005c-94e5″][vc_column_text]No, we monitor flight times and arrive when you do.[/vc_column_text][/vc_tta_section][vc_tta_section title=” What if I cannot locate my driver?” tab_id=”1593866950275-ca21d8f8-02b3″][vc_column_text]Call our 24hr support line on +33 (0) 20 0000 003, quoting your transfer order reference number or your name and our experienced staff will be able to assist.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″][vc_tta_accordion active_section=”1″ collapsible_all=”true”][vc_tta_section title=”How Do I find My Driver” tab_id=”1461507298174-1f755ecb-1457″][vc_column_text]

  1. Important note: the driver will meet you with nameplate sign showing your first and last names, which you specified during the booking.
  2. If a pick-up place is an airport, our driver and airport representatives will be at the exit of arrivals area of the airport after you passed passport control and claimed baggage.
  3. If a pick-up place is a hotel, the driver will wait for you in the hotel lobby.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Booking Successful?” tab_id=”1461507298429-946e1b69-1745″][vc_column_text]After you make your booking, you will receive a confirmation email with a voucher containing your booking number and all the details of your trip.

If you have not received the email with the confirmation, please contact our bookings department by emailing or phone .[/vc_column_text][/vc_tta_section][vc_tta_section title=” Do you charge for Child Seat?” tab_id=”1461510136863-601ae6f4-0abf”][vc_column_text]oncerning the safety of children we do provide FREE Child seats on Estate, MPV-5, MPV7 & MPV-8 vehicles. You must request on the booking. We provide 3 types of child seats Which are Infant seat 10-13KG 6-15 months, Child seat 9-18KG 9 months to 4 years & booster seat 15/25KG 4-11 Years.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]